Run your crews. Not your spreadsheets.
Crew Operator is the execution side of VirtualSpace: the work order, the visual work instruction for the job and the proof it was done, on one thread - on the production floor and in the field. Manufacturers get it as RealFusion Floor inside RealFusion Enterprise. Service companies run it on its own: quotes, dispatch, a crew app, invoicing and safety compliance, with NZ GST and HSWA built in.
Sound familiar?
Whether the work happens at a station or on a client site, the story is the same: the instruction lives in one place, the schedule in another, the proof on paper.
Spreadsheets and WhatsApp are running your business
Schedules in one spreadsheet, quotes in another, invoices somewhere else. WhatsApp groups for crew comms that nobody scrolls back through. Hours every week go on admin that should not exist.
You are leaving money on the table
Quotes go out late or not at all. Invoices get sent days after the work is done. Overdue payments pile up because nobody has time to chase them. Your cash flow suffers while you are busy doing the work.
You have no idea what is happening in the field
Did the crew show up? Was the job done properly? You find out when a client complains. No time stamps, no visit records, no photos - just trust and crossed fingers.
Compliance is a ticking time bomb
Health and Safety at Work Act obligations stack up. Paper checklists go missing. Insurance renewals get forgotten. When a client or WorkSafe asks for records, you scramble.
On the floor, the instruction and the record never meet
The operator follows a traveller or a PDF that lags the released revision. The confirmation is keyed into the MES hours later, or never. A defect travels by word of mouth. Three systems, no thread from the step to the proof.
You did not start a service company to become a full-time admin. Fix the system instead of working harder inside a broken one.
See how Crew Operator fixes this
One engine. Quote to cash to compliance - and the instruction on the job.
VirtualSpace owns what the work is - the twin, the bill of materials, the visual work instruction. Crew Operator owns getting it done - who, where, when, what it cost, and the proof it happened. On the floor that means work orders from your orders and maintenance plans, step confirmations and evidence flowing back to the twin. In the field it means quote to job to visit to invoice to compliance. Enter it once and it flows everywhere.
Everything your service business needs
Professional quotes in minutes
Build branded quotes from templates and a service catalogue, send them with a link the client can accept and sign on their phone, and convert an accepted quote to a job and an invoice in one step.
Scheduling that runs itself
Define a recurring schedule once and visits generate on a rolling window. Assign crews, reschedule, and let the system flag a visit that did not happen by end of day.
A field app your crew will actually use
Runs in the browser on the phone they already have - no app-store install. One-tap start and complete with time and location, site access notes and contacts, stock usage, incident reports with photos, and a completion report for the client. Offline sync and native iOS and Android apps are on the roadmap.
Get paid faster
Invoices generated from completed jobs, recurring invoices for ongoing contracts, online payment, overdue reminders - and the books stay in Xero (MYOB on the roadmap).
Safety compliance without the paper chase
Digital safety checklists per site, incident reports with photos and severity, liability insurance and test-and-tag records, expiry reminders. Audit-ready without a filing cabinet.
A client portal that keeps contracts
Your clients see visit history, leave feedback, raise service requests and track tickets without ringing the office. Quality audit reports go to them automatically.
The work instruction on the job
Because Crew Operator is built on VirtualSpace, a visual work instruction authored there is attached to the job and the visit. Step-by-step playback with the 3D model, confirmations and evidence in the field app is on the roadmap - and the same engine runs a production floor as RealFusion Floor, inside RealFusion Enterprise.
How it works
Set up your company
Company details and logo, your clients and sites, your service catalogue. We do the first setup with you - no IT department required.
Send your first quote and schedule the work
Pick a quote template, add your services, send it. Set up the recurring schedule and assign the crew; visits generate themselves.
Get your crew on the app
Invite crew members by email or text. They open the field app in the browser on their own phone and see their schedule.
Run the business from one screen
Quotes convert to jobs. Jobs generate visits. Visits carry the instruction, the evidence and the time. Completed work becomes an invoice. Safety checklists get done on the job, not on paper afterwards.
Everything in one platform
Win work
Quote, propose, close
- Quotes from templates and a service catalogue, with GST
- Client acceptance and e-signature from a link
- Quote to job to invoice in one step
Manage crews
Schedule, dispatch, track
- Recurring schedules that generate visits
- Crew assignment, missed-visit detection
- Field app: start, complete, time and location, site info
Get paid
Invoice, collect, reconcile
- Invoices from completed jobs, recurring invoices
- Online payment and overdue reminders
- Xero sync (MYOB on the roadmap)
Stay compliant
Safety, audits, records
- Safety checklists per site, incidents with photos
- Liability insurance, test and tag, expiry reminders
- Quality audits with scoring and client reports
Delight clients
Portal, feedback, support
- Client portal with visit history and feedback
- Service requests that become jobs
- Support tickets and audit reports, delivered
Do the work right
Instructions, evidence, the return leg
- Visual work instructions from VirtualSpace on the job
- Step confirmation, defects and evidence from the field (roadmap)
- RealFusion Floor: the same engine for a production floor
Pricing
Manufacturers: Crew Operator ships as RealFusion Floor inside RealFusion Enterprise - talk to VirtualSpace. Service companies: priced per company, on request - no per-user charge for field crew.
Professional
For growing companies that need compliance and visibility
Tell us what you run and how many sites; we will price it against what you are paying now for the tools it replaces, and set up your first clients and jobs with you.
Questions we get asked
No. The field app runs in the browser on any smartphone, including older Android and iPhone models. An installable version with offline sync, and native iOS and Android apps with barcode scanning, background GPS and push, are on the roadmap.
See Crew Operator on your own jobs
Tell us what you run - a production floor, field crews, or both - and we will walk through it with your real orders or schedule. There is no self-serve trial to sign up for; we set it up with you.